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Jeni F.

I'm sorry you had to experience all of that flight trouble. My dad works for Delta so I'm probably biased. Flying is not the same experience it used to be across the board.

James McWhirter

At most smaller airports, many of the ticket counter and gate personnel are contracted by the airport and not necessarily employees of the airline. That's probably why the guy was so nonchalant and not so helpful at the counter. A real United employee would have tried their best to get you to your destination on time.

Road Tips

James - do you work for United? I've been on the phone with United reservations for nearly an hour rearranging upcoming reservations to make sure that I won't miss important flights coming up in the near future (getting rid of connector legs)and it has been a royal pain in the ass with a lot of attitude.

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